TERMS & CONDITIONS

Last Updated: June 2026

TERMS OF SERVICE AGREEMENT

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE.

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including any amendments from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms & Conditions govern your access to and use of the website www.sutiindiaglobal.com (“Website”), operated by Suti India Sarees (“Company”, “We”, “Us”, “Our”).

By accessing, browsing, registering, placing an order, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced herein.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the Website immediately.

1. DEFINITIONS

For the purposes of these Terms & Conditions:

“Company”

Refers to Suti India Sarees, its owners, directors, employees, affiliates, successors, and assigns.

“Website”

Refers to www.sutiindiaglobal.com, including all web pages, mobile versions, digital content, services, and features.

“User”, “Customer”, “You”, “Your”

Refers to any individual, business entity, or legal person accessing or using the Website.

“Products”

Refers to sarees, fabrics, apparel, textiles, accessories, and any other goods offered for sale through the Website.

“Content”

Includes text, images, videos, graphics, logos, product descriptions, designs, software, code, and all materials appearing on the Website.

“Order”

Means a purchase request submitted by a customer through the Website.

2. ELIGIBILITY TO USE THE WEBSITE

By using this Website, you represent and warrant that:

• You are at least eighteen (18) years of age.

• You possess the legal capacity to enter into binding contracts under applicable laws.

• All information submitted by you is true, complete, and accurate.

• You shall update your information whenever necessary.

• Your use of the Website does not violate any applicable laws or regulations.

We reserve the right to deny access to any user at our sole discretion.

3. ABOUT SUTI INDIA SAREES

Suti India Sarees is an online platform dedicated to promoting India’s rich textile heritage through handcrafted sarees and artisan-made products.

Our collections may include:

• Handwoven sarees

• Hand-block printed sarees

• Naturally dyed sarees

• Chanderi sarees

• Cotton sarees

• Silk sarees

• Linen sarees

• Traditional Indian textiles

• Artisan-crafted apparel and accessories

Many products available on the Website are created using traditional techniques that may result in slight variations, making each piece unique.

4. WEBSITE ACCESS AND ACCOUNT REGISTRATION

You may browse the Website without registration.

However, certain features may require account creation.

When creating an account, you agree to:

• Provide accurate information.

• Maintain confidentiality of login credentials.

• Accept responsibility for all activities under your account.

• Notify us immediately of unauthorized access.

We reserve the right to suspend, restrict, or terminate accounts suspected of misuse, fraud, or violation of these Terms.

5. PRODUCT INFORMATION AND ACCURACY

We strive to ensure that all product information published on the Website is accurate.

This includes:

• Product descriptions

• Fabric information

• Measurements

• Pricing

• Product specifications

• Availability status

• Care instructions

However, errors may occasionally occur.

We reserve the right to:

• Correct inaccuracies.

• Modify product information.

• Update prices.

• Cancel orders affected by errors.

Such corrections may occur without prior notice.

6. HANDMADE PRODUCTS DISCLAIMER

Many products sold by Suti India Sarees are handcrafted using traditional Indian textile techniques.

Customers acknowledge and understand that:

• Handmade products are not factory-made.

• Slight weaving irregularities may occur.

• Minor print variations may occur.

• Natural dye variations may occur.

• Artisan techniques may create unique imperfections.

These characteristics are evidence of genuine craftsmanship and shall not be considered defects.

No two handcrafted products will be exactly identical.

Such variations enhance the uniqueness and authenticity of the product.

7. NATURAL DYE DISCLAIMER

Certain products are dyed using natural or plant-based dyes.

Natural dye processes may result in:

• Uneven color tones

• Shade variations

• Minor dye transfer during initial washes

• Natural fading over time

• Seasonal color differences

These characteristics are inherent to naturally dyed textiles and should not be interpreted as manufacturing defects.

Customers acknowledge and accept these natural characteristics prior to purchase.

8. PRODUCT PHOTOGRAPHY AND COLOR DISCLAIMER

We make every reasonable effort to display product colors accurately.

However, actual product appearance may differ due to:

• Monitor calibration differences

• Mobile screen settings

• Display brightness

• Browser variations

• Photography lighting

• Studio equipment

• Image enhancement processes

Accordingly:

• Product colors may vary slightly from images.

• Minor differences shall not constitute grounds for refund.

• Variations in color perception are considered normal.

By placing an order, you acknowledge and accept this possibility.

9. BLOUSE PIECE DISCLAIMER

Unless specifically stated otherwise:

• The blouse shown on the model may be for styling purposes only.

• The actual blouse piece is usually attached to the saree.

• The attached blouse piece may differ from the styled blouse shown in photographs.

Customers should carefully review product specifications before placing an order.

The blouse piece dimensions may vary slightly depending on the design and weaving process.

10. PRODUCT MEASUREMENTS

All measurements are approximate.

Slight variations may occur due to:

• Handloom weaving

• Manual cutting

• Traditional finishing processes

Typical measurements may include:

• Saree Length: Approximately 5.5 to 6.5 meters

• Saree Width: Approximately 44 to 48 inches

• Blouse Piece: Approximately 0.8 meters unless stated otherwise

Minor measurement variations shall not be considered defects.

11. CARE INSTRUCTIONS

Customers are responsible for following product care instructions.

Unless otherwise stated:

Recommended care may include:

• Dry clean only

• Gentle hand wash

• Mild detergent usage

• Shade drying

• Low heat ironing

Improper care may result in:

• Shrinkage

• Color fading

• Fabric damage

• Print deterioration

Suti India Sarees shall not be liable for damage caused by failure to follow recommended care instructions.

12. PRICING POLICY

All prices displayed on the Website are in Indian Rupees (INR).

Prices may be revised at any time without prior notice.

We reserve the right to correct:

• Pricing errors

• Tax calculation errors

• Technical errors

• Promotional pricing mistakes

In the event of an error, we may cancel affected orders and provide a full refund.

Taxes, shipping charges, and handling fees will be displayed during checkout where applicable.

13. ORDERS & ORDER ACCEPTANCE

By placing an order on the Website, you make an offer to purchase the selected product(s) subject to these Terms & Conditions.

All orders are subject to acceptance and availability.

Suti India Sarees reserves the right to:

• Refuse any order without assigning a reason.

• Limit quantities purchased per customer.

• Cancel duplicate or suspicious orders.

• Refuse service to customers involved in fraudulent activities.

• Cancel orders affected by pricing or inventory errors.

An order confirmation email or SMS does not constitute acceptance of an order. Acceptance occurs only when the order has been dispatched.

If an order is cancelled after payment has been received, a refund shall be processed to the original payment method.

14. PAYMENT TERMS

Customers agree to pay all applicable charges associated with their purchases.

We currently accept payments through secure third-party payment gateways, including but not limited to:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Buy Now Pay Later services (where available)

All transactions are processed through encrypted and secure payment systems.

Suti India Sarees does not store your complete card details or sensitive payment information.

In the event of payment failure, order processing may be delayed or cancelled.

Customers are responsible for ensuring sufficient funds and valid payment details before completing a transaction.

15. PRICING ERRORS

While every effort is made to ensure accurate pricing, errors may occasionally occur.

If a product is listed at an incorrect price due to:

• Typographical errors

• Technical issues

• System malfunction

• Human error

We reserve the right to:

• Cancel the affected order.

• Refuse shipment.

• Issue a full refund.

Customers shall be informed of such cancellations via email or phone.

16. PROMOTIONAL OFFERS, DISCOUNTS & COUPONS

From time to time, Suti India Sarees may offer:

• Promotional discounts

• Coupon codes

• Festival offers

• Limited-time sales

• Loyalty rewards

All promotional offers are subject to specific terms.

Unless otherwise stated:

• Coupons cannot be exchanged for cash.

• Coupons cannot be combined with other offers.

• Coupons are valid only during their stated validity period.

• Coupons may be withdrawn without prior notice.

• Misuse of coupons may result in cancellation of orders.

We reserve the right to modify, suspend, or discontinue any promotional offer at any time.

17. SHIPPING POLICY

Shipping timelines displayed on the Website are estimates only.

Actual delivery times may vary based on:

• Product availability

• Order volume

• Location

• Courier partner performance

• Public holidays

• Weather conditions

Customers are responsible for providing complete and accurate shipping details.

Any delay caused due to incorrect information provided by the customer shall not be the responsibility of Suti India Sarees.

Once dispatched, customers will receive tracking information where available.

Risk and ownership of products pass to the customer upon delivery.

18. INTERNATIONAL SHIPPING

Where international shipping is offered:

Customers are responsible for:

• Customs duties

• Import taxes

• VAT

• Local government charges

• Customs clearance requirements

Suti India Sarees shall not be liable for delays caused by customs authorities.

International shipments may be subject to additional inspections and regulations imposed by destination countries.

19. ORDER TRACKING

Where tracking facilities are available, customers may monitor shipment progress using the tracking information provided.

Tracking information is supplied by third-party logistics providers.

Suti India Sarees is not responsible for inaccuracies or delays in tracking updates provided by courier partners.

20. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

• The recipient is unavailable.

• The address is incorrect.

• Contact information is invalid.

The shipment may be returned to us.

Additional shipping charges may apply for re-shipment.

21. RETURN POLICY

Returns shall be governed by the Return & Refund Policy published on the Website.

Customers seeking returns must contact us within the specified return period.

Returned products must:

• Be unused.

• Be unworn.

• Be unwashed.

• Retain original tags.

• Be returned in original packaging.

We reserve the right to reject returns that do not meet these conditions.

22. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return, exchange, or refund:

• Customized products

• Altered products

• Blouse-stitched products

• Clearance sale products

• Limited-edition products

• Gift cards

• Products damaged due to misuse

Specific product listings may contain additional restrictions.

23. REFUND POLICY

Approved refunds shall be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

• Payment gateway processing

• Banking institutions

• Financial intermediaries

Refund timelines are generally between 7 to 15 business days after approval.

Suti India Sarees shall not be responsible for delays caused by banks or payment providers.

24. EXCHANGE POLICY

Where exchanges are permitted:

• Products must meet return eligibility requirements.

• Exchange requests are subject to stock availability.

• Customers may be required to bear shipping costs where applicable.

Exchange approval remains at the sole discretion of Suti India Sarees.

25. ORDER CANCELLATION POLICY

Customers may request cancellation before dispatch.

Once an order has been shipped, cancellation may not be possible.

Approved cancellations shall be refunded to the original payment method.

We reserve the right to cancel orders suspected of:

• Fraud

• Abuse of promotional offers

• Bulk reselling

• Violation of these Terms

26. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate information.

• Maintain updated contact details.

• Carefully review product descriptions.

• Read product specifications before purchase.

• Follow care instructions provided with products.

Failure to review product information prior to purchase shall not constitute grounds for refund.

27. CUSTOMER REVIEWS & FEEDBACK

Customers may submit:

• Reviews

• Ratings

• Comments

• Suggestions

By submitting content, you grant Suti India Sarees a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, publish, modify, and display such content.

We reserve the right to remove reviews that:

• Are defamatory.

• Contain offensive language.

• Are misleading.

• Violate applicable laws.

• Promote unrelated products or services.

28. USER-GENERATED CONTENT

You are solely responsible for any content you submit through the Website.

You agree not to upload content that:

• Violates laws.

• Infringes intellectual property rights.

• Contains harmful software.

• Is abusive, defamatory, obscene, or discriminatory.

We reserve the right to remove such content without notice.

29. ACCEPTABLE USE POLICY

You agree not to use the Website:

• For unlawful activities.

• To distribute malware.

• To gain unauthorized access.

• To interfere with Website operations.

• To scrape or harvest data.

• To engage in fraudulent conduct.

• To impersonate another person or entity.

Violation of these provisions may result in account suspension, legal action, or both.

30. COMMUNICATIONS

By using the Website, you consent to receive communications through:

• Email

• SMS

• WhatsApp

• Telephone calls

• Website notifications

These communications may relate to:

• Orders

• Deliveries

• Customer service

• Marketing campaigns

• Promotional offers

Customers may opt out of marketing communications at any time.

Continued use of the Website constitutes consent to receive transactional communications necessary for order fulfillment.

31. INTELLECTUAL PROPERTY RIGHTS

All content available on the Website, including but not limited to:

• Product photographs

• Product descriptions

• Logos

• Brand names

• Graphics

• Videos

• Text

• Artwork

• Website design

• Source code

• Layout and appearance

is the exclusive property of Suti India Sarees or its licensors and is protected under applicable intellectual property laws, copyright laws, trademark laws, and related regulations.

No content from the Website may be:

• Copied

• Reproduced

• Modified

• Published

• Distributed

• Sold

• Licensed

• Used for commercial purposes

without prior written consent from Suti India Sarees.

Unauthorized use may result in legal action.

32. TRADEMARKS

The name “Suti India Sarees”, associated logos, taglines, graphics, and brand assets are proprietary trademarks or trade dress belonging to Suti India Sarees.

Nothing contained on this Website shall be interpreted as granting any license or right to use any trademark without prior written permission.

33. COPYRIGHT INFRINGEMENT

If you believe that your intellectual property rights have been infringed through content appearing on our Website, please contact us immediately at:

Email: email@sutiindiaglobal.com

Your complaint should include:

• Identification of the copyrighted work.

• Evidence of ownership.

• Details of the alleged infringement.

• Your contact information.

We will review complaints and take appropriate action where necessary.

34. PRIVACY AND DATA PROTECTION

Your use of the Website is subject to our Privacy Policy.

By using the Website, you consent to the collection, storage, processing, and use of information as described in our Privacy Policy.

Information collected may include:

• Name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment information (processed through third-party providers)

• Device information

• Website usage information

We take reasonable measures to protect customer data but cannot guarantee absolute security.

35. COOKIES AND TRACKING TECHNOLOGIES

The Website may use:

• Cookies

• Analytics tools

• Tracking pixels

• Session identifiers

for purposes including:

• Website functionality

• Customer experience enhancement

• Analytics and reporting

• Marketing optimization

Users may manage cookie preferences through their browser settings.

Disabling cookies may affect certain Website functions.

36. THIRD-PARTY SERVICES

The Website may utilize third-party providers for:

• Payment processing

• Shipping and logistics

• Analytics

• Marketing

• Customer support

These providers operate under their own terms and privacy policies.

Suti India Sarees shall not be responsible for the actions, omissions, policies, or practices of third-party providers.

37. THIRD-PARTY LINKS

The Website may contain links to external websites.

Such links are provided solely for convenience.

Suti India Sarees:

• Does not endorse external websites.

• Does not control third-party content.

• Is not responsible for third-party products or services.

Users access third-party websites at their own risk.

38. WEBSITE SECURITY

Users agree not to:

• Attempt unauthorized access to the Website.

• Circumvent security measures.

• Access restricted areas.

• Interfere with Website operations.

• Conduct security testing without authorization.

• Introduce malicious software.

Violations may result in:

• Account termination.

• Civil liability.

• Criminal prosecution.

39. REVERSE ENGINEERING

You agree not to:

• Reverse engineer Website software.

• Decompile Website code.

• Copy proprietary systems.

• Attempt to discover source code.

• Replicate Website functionality for commercial purposes.

All Website technology remains the property of Suti India Sarees or its licensors.

40. DATA LOSS DISCLAIMER

While we implement reasonable security measures, we do not guarantee that:

• Data transmission will always be secure.

• Website services will be uninterrupted.

• Data loss will never occur.

Users acknowledge that they use the Website at their own risk.

Customers are responsible for maintaining backups of important information.

41. SERVICE INTERRUPTIONS

The Website may occasionally become unavailable due to:

• Maintenance activities

• System upgrades

• Technical failures

• Internet outages

• Cybersecurity incidents

• Force majeure events

Suti India Sarees shall not be liable for losses arising from temporary interruptions or downtime.

42. DISCLAIMER OF WARRANTIES

The Website and all products and services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Suti India Sarees disclaims all warranties, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy of content

• Continuous availability

We do not guarantee:

• Error-free Website operation.

• Uninterrupted access.

• Complete accuracy of all information.

• Compatibility with all devices.

Users access and use the Website at their own risk.

43. PRODUCT DISCLAIMER

Customers acknowledge that:

• Handmade products naturally vary.

• Natural dyes may behave differently from synthetic dyes.

• Colors may vary between screens and actual products.

• Product images are for illustrative purposes.

• Product specifications may vary slightly due to artisan techniques.

These characteristics are not defects.

Suti India Sarees shall not be liable for dissatisfaction arising from expected handcrafted variations.

44. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Suti India Sarees shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Special damages

• Punitive damages

• Loss of profits

• Loss of business opportunities

• Loss of goodwill

• Loss of data

arising out of or related to:

• Website use

• Product purchases

• Service interruptions

• Delayed deliveries

• Technical issues

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

45. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Suti India Sarees, its owners, employees, affiliates, representatives, agents, and partners from and against any claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of the Website.

• Violation of these Terms.

• Violation of applicable laws.

• Infringement of third-party rights.

• Misuse of products purchased from the Website.

This obligation survives termination of these Terms.

46. FORCE MAJEURE

Suti India Sarees shall not be liable for failure or delay in performance resulting from events beyond reasonable control, including:

• Natural disasters

• Floods

• Earthquakes

• Fires

• Epidemics

• Pandemics

• Government actions

• Transportation disruptions

• Labor disputes

• Power outages

• Internet failures

• Cyberattacks

Performance obligations shall be suspended during such events.

47. TERMINATION OF ACCESS

We reserve the right to:

• Suspend accounts.

• Restrict Website access.

• Remove user content.

• Cancel orders.

• Permanently terminate user accounts.

without prior notice where we believe a user has:

• Violated these Terms.

• Engaged in fraud.

• Misused Website services.

• Harmed other users or the Company.

48. MODIFICATIONS TO WEBSITE

We reserve the right to:

• Modify Website features.

• Change product offerings.

• Update pricing.

• Discontinue services.

• Remove content.

at any time without prior notice.

49. MODIFICATION OF TERMS & CONDITIONS

These Terms & Conditions may be updated periodically.

Changes become effective immediately upon publication on the Website.

Continued use of the Website following updates constitutes acceptance of revised Terms.

Users are encouraged to review these Terms regularly.

50. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining Terms.

The remaining provisions shall continue in full force and effect.

51. NO WAIVER

Failure by Suti India Sarees to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that provision or any other provision.

52. ENTIRE AGREEMENT

These Terms & Conditions, together with our:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any additional policies referenced herein

constitute the entire agreement between the customer and Suti India Sarees regarding Website use and purchases.

53. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

54. JURISDICTION

Any dispute, claim, or controversy arising out of or relating to the Website, products, services, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

55. GRIEVANCE REDRESSAL

In accordance with applicable laws, customers may contact us regarding complaints, concerns, or grievances.

We aim to acknowledge complaints within a reasonable period and resolve them as efficiently as possible.

For grievances, customers may contact:

Grievance Officer
Suti India Sarees

Email: email@sutiindiaglobal.com

Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

56. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, product information, orders, shipping, returns, refunds, or customer support, please contact:

Suti India Sarees

Website: www.sutiindiaglobal.com

Email: email@sutiindiaglobal.com

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

We appreciate your trust in Suti India Sarees and thank you for supporting India’s rich textile and handloom heritage.