Shipping & Delivery Policy
Last Updated: June 2026
At Suti India Sarees, we are committed to delivering your orders safely, securely, and in a timely manner. Please read this Shipping & Delivery Policy carefully before placing an order through our website.
By placing an order with Suti India Sarees, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.
Order Processing
All orders are carefully inspected, packed, and dispatched from our facility after successful payment verification.
Orders are generally processed within 1–3 business days.
Orders are processed during our business hours:
Monday to Saturday
10:00 AM to 6:00 PM IST
Excluding Sundays and Public Holidays
During festive seasons, sale events, or unforeseen circumstances, dispatch timelines may be extended.
Shipping Coverage
We currently ship across India and selected international destinations.
If international shipping is unavailable for your location, please contact our support team before placing an order.
Shipping Charges
Domestic Shipping (India)
We offer Free Shipping Across India on all prepaid orders unless otherwise specified.
International Shipping
International shipping charges are calculated based on destination, package weight, and courier partner rates.
Shipping charges will be displayed during checkout before payment.
Free international shipping promotions may be offered from time to time at the sole discretion of Suti India Sarees.
Estimated Delivery Timelines
Within India
After dispatch, orders are typically delivered within:
Metro Cities: 3–7 Business Days
Tier 2 & Tier 3 Cities: 5–10 Business Days
Remote Areas: 7–14 Business Days
International Orders
International deliveries generally take:
10–20 Business Days after dispatch
Delivery timelines may vary depending on customs clearance, local courier services, weather conditions, public holidays, or other factors beyond our control.
Multiple Shipments
If your order contains multiple products, items may occasionally be shipped separately depending on stock availability, packaging requirements, or logistics considerations.
You will be notified if your order is dispatched in multiple shipments.
Order Tracking
Once your order has been shipped, you will receive:
Order dispatch confirmation
Tracking number
Courier partner details
Tracking information generally becomes active within 24–48 hours after dispatch.
Customers are encouraged to monitor shipment progress using the provided tracking details.
Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Recipient unavailability
Refusal to accept the package
the shipment may be returned to us.
Additional shipping charges may apply for re-shipment of returned packages.
Address Accuracy
Customers are solely responsible for providing complete and accurate shipping information.
Suti India Sarees shall not be liable for delivery delays, losses, or additional charges resulting from incorrect or incomplete addresses provided during checkout.
Delayed Deliveries
While we strive to meet estimated delivery timelines, delays may occasionally occur due to:
Weather disruptions
Public holidays
Natural disasters
Transportation issues
Government restrictions
Customs clearance procedures
Courier partner delays
If your order has not arrived within the expected timeframe, please contact our support team and we will assist in tracking the shipment.
Customs Duties & Taxes (International Orders)
International customers are responsible for any:
Customs duties
Import taxes
VAT/GST
Brokerage fees
Local handling charges
These charges are determined by the destination country’s customs authorities and are not controlled by Suti India Sarees.
We cannot predict or reimburse such charges.
Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with upon delivery:
Refuse acceptance if possible.
Take clear photographs of the package.
Contact our customer support within 24 hours of delivery.
Failure to report damage within a reasonable period may affect claim eligibility.
Self-Collection (If Available)
Customers wishing to collect their orders directly may contact us before dispatch.
Self-collection requests are subject to prior approval and availability.
Orders approved for self-collection must be collected within the specified timeframe communicated by our team.
Order Cancellation
Customer-Initiated Cancellation
Orders may only be cancelled before dispatch.
Once an order has been packed or shipped, cancellation requests cannot be accepted.
Customized, made-to-order, altered, or specially prepared products cannot be cancelled.
Cancellation by Suti India Sarees
We reserve the right to cancel any order at our sole discretion in circumstances including but not limited to:
Product unavailability
Pricing errors
Technical issues
Fraud prevention concerns
Incomplete customer information
Payment verification issues
If payment has already been received, a full refund will be processed to the original payment method.
Risk of Loss
Ownership and risk of loss pass to the customer upon successful delivery of the package to the shipping address provided during checkout.
Contact Us
For shipping-related questions, tracking assistance, or delivery concerns, please contact:
Suti India Sarees
Email: email@sutiindiaglobal.com
Website: www.sutiindiaglobal.com
Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST
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